Table of content
Introduction
Since we have partnered with Stripe, you are now able to manage your own license and number of managers and automate your invoice payments.
You will find all information on your current package in the section LICENSE in SETTINGS and this is also where you can make any necessary changes at any given time.
Plan
How to change your plan
If you notice that your current plan does not fulfil your needs, you can modify and choose another plan at any time. These changes will be calculated from that day and settled on your following invoice.
If you need more information on our different plans, have a look at our pricing page.
CrewTip! If you want more information on one of the features or apps when consulting our pricing page, simply select the item and a new browser tab will open with a brief description.
Once you have made a choice, navigate to the LICENSE page in SETTINGS where you will be able to change and select the right plan for your team. In the tab PLAN, next to the summary of your current plan, you have on the right the option ⇄ CHANGE PLAN.
A list of our available plans will appear, with on the right the button DOWNGRADE or UPGRADE. Select the plan you prefer and as soon as you have confirmed your choice, your package will be amended.
You will also notice that this change will be reflected immediately in the details for your next invoice, including any unused time of the previous plan for that month.
CrewTip! As soon as a license is activated, an invoice is made and charged immediately. Any changes to your package will be settled on the following invoice. Invoices are created and charged monthly on the day of the original activation of your license, unless add-ons have been purchased. These are invoiced and charged immediately and will include any changes to your package up until that date.
How to update your billing details
In the same tab you’ll also find your current billing details, which again can be updated at any time. Please ensure this information is up to date at all times to enable correct and timely payment of your invoices.
Note, if the automated payment of an invoice cannot take place and an account is in arrears for more than 7 days, it will be locked automatically!
You will have to update two sections, your billing information in CrewPlanner and your payment information with our partner Stripe.
To change your billing information, you select Update billing details on the right and you will be directed to the GENERAL page in settings where you can update your information. Next, select Update payment method and you will be redirected to our partner Stripe who enables you to self-service your license and automate your payments. Please verify your information and update where necessary.
Ensure to select save before returning to CrewPlanner.
Usage
Hour usage
The tab USAGE gives you a graph detailing your monthly usage. This way you are able to monitor your usage of planned hours per month and the amount used in the current month.
As detailed on our pricing page, each plan includes a free allowance of 1000 planned hours per month. Note, any unused hours do not carry over to the following month. For any additional hours planned, you will be charged our pay-as-you-go tariffs.
If you would like to discuss the purchase of an hour bundle, please contact our sales team by sending an email to [email protected].
Managers
The tab USAGE of your license does not only give an indication of your planned hours, but also of the number of active managers accounts compared to the total number included in your plan.
You add or invite new managers and you control what they are allowed to view and action through permissions on the MANAGERS page in SETTINGS. Read this article to learn more.
For each additional manager account created above the number of accounts included in your plan, you will be charged a monthly fee of €50.
Support managers are not just a client managers, they are the designated SPOC (Single Point Of Contact) for your company and have the permission to contact our support team directly through the chat bubble.
For each additional support manager account above the number included in your plan, you will be charged €75 per month, as indicated.
Add-ons
In the tab ADD-ONS you are able to purchase additional services. The services we currently offer are listed together with their fee.
You can book a CrewExpert session on a particular subject, to address specific questions you might have or you might need extra training for new managers. Contact our support team for more information on your options and once you are ready to book, just buy your session here by selecting BUY. Note, this fee with be invoiced and payment will be taken immediately.
Invoices
As you can expect, the tab INVOICES offers you an overview of your invoices, as well as their payment status.
Select an invoice line to download a PDF version of the invoice.
CrewTip! As soon as a license is activated, an invoice is made and charged immediately. Any changes to your package will be settled on the following invoice. Invoices are created and charged monthly on the day of the original activation of your license, unless add-ons have been purchased. These are invoiced and charged immediately and will include any changes to your package up until that date.
How to cancel my subscription
We always aim to find solutions for any challenges our customers might have, so do contact our support team to see how we can be of assistance. If however, you do still decide you want to cancel your subscription, navigate to the tab PLAN where you will have this option available at the bottom of the page.
We hope this article has helped you!
If you still have questions, take a look at our Crew Academy first. You might find the answer in one of our articles.